Returns & Refund Policy
Returns
To request a return, please contact us through our Contact page within 30 days of delivery. Include your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before sending any items back. All returns are subject to review for eligibility under this policy.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can assist you promptly.
Refunds
For eligible physical-product returns, refunds will be processed after the returned item has been received and inspected. Once your refund is approved and issued, please allow additional time for your financial institution to credit the original payment method.
Return Shipping
Original shipping charges are nonrefundable unless the return results from an error on our part or otherwise required by applicable law. If an item arrives damaged, defective, or incorrect, please contact us before arranging a return so we can provide appropriate instructions.
Digital Products
Due to the immediate-access nature of digital products, purchases of downloadable workbooks, assessments, audio recordings, and other digital resources are generally nonrefundable once access has been provided, except where required by applicable law.
If you experience difficulty accessing or downloading your purchase, please contact us through our Contact page so we can assist you.
Shipping Destinations & Rates
Temptaste' Lux Apothecary currently ships physical products within the United States only.
Shipping rates and available delivery options are calculated at checkout based on the delivery address, package details, and selected shipping method.
International shipping is not available at this time. We look forward to expanding our shipping destinations in the future.
Digital products are delivered electronically and do not require physical shipping.
Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Shipping Times
Delivery times vary based on destination and shipping method selected at checkout. Once an order has been shipped, delivery timelines are determined by the carrier.
Order Tracking
Tracking information will be provided once your order has been dispatched.
Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact us through our Contact page with your order number and tracking information.
We will assist you in reviewing the shipment status, coordinating with the carrier when appropriate, and determining the next steps.
Lost or undelivered orders will be handled in accordance with applicable consumer protection laws.
Address Accuracy
If you notice an error in your shipping address after placing an order, please contact us through our Contact page as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.
Questions
For questions about shipping, delivery, returns, or your order, please visit our Contact page.
Our team is happy to assist and will respond as promptly as possible during normal business operations.
Thank you for shopping with Temptaste' Lux Apothecary.
Privacy Policy
Privacy Policy Updates
Effective Date: October 24, 2026
Temptaste' Lux Apothecary may update this Privacy Policy periodically to reflect changes in our services, business practices, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date. We encourage visitors to review this policy occasionally to stay informed about how their personal information is handled.
Information We Collect
We may collect information you provide when placing an order, subscribing to our newsletter, creating an account, or contacting us.
This may include:
Name; email address; billing and shipping information; phone number; purchase history
How We Use Information
Email Communications & Newsletter Subscriptions
When you subscribe to The Sanctuary or opt in to receive communications from Temptaste' Lux Apothecary, we may use your email address to send newsletters, wellness reflections, brand updates, and promotional information.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us through our Contact page.
Unsubscribing from marketing communications does not prevent us from sending essential transactional messages related to purchases, memberships, or customer service.
Data Security
Data Retention
Temptaste' Lux Apothecary retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, managing memberships, providing customer support, maintaining business records, and meeting applicable legal obligations.
Retention periods may vary depending on the type of information, the services provided, and applicable legal requirements.
When personal information is no longer needed, we take reasonable steps to delete or securely dispose of it, subject to any applicable legal or operational requirements.
Third-Party Services
AI-Powered Concierge
Our website features Luxa, an AI-powered virtual concierge designed to provide information, guidance, and assistance with our services.
When you interact with Luxa, the messages and information you choose to share may be processed by our third-party AI service provider to generate responses and support the functionality of the concierge.
Please avoid sharing sensitive personal, financial, or medical information through the chat.
Luxa provides general wellness information and is not a substitute for professional medical, psychological, or mental health care.
Cookies
Cookies & Tracking Technologies
Temptaste' Lux Apothecary uses cookies and similar technologies to support essential website functions, understand website performance, and improve the browsing experience.
Some cookies are necessary for the website to function, while others may support analytics, personalization, or marketing features.
Where available, visitors can manage their cookie preferences through the cookie banner or the “Cookie Preferences” option on our website.
You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Your Rights
To request access to, correction of, or deletion of your personal information, please contact us through our Contact page with the subject “Privacy Request.” We may need to verify your identity before fulfilling a request. Requests will be reviewed and handled in accordance with applicable privacy laws, including any permitted exceptions.
Terms of Service
Luxa AI Concierge
Luxa is an AI-powered virtual concierge designed to provide general wellness information, educational content, reflective prompts, and assistance with Temptaste' Lux Apothecary services.
Responses generated by Luxa are for informational and educational purposes only. They do not constitute medical advice, psychological diagnosis, psychotherapy, or other licensed professional services.
Although we strive to provide helpful and accurate information, AI-generated responses may occasionally be incomplete, inaccurate, or inappropriate for an individual's circumstances. Visitors should use their own judgment and consult qualified professionals when appropriate.
Luxa is not intended for emergencies or crisis intervention. If you are experiencing an immediate emergency, contact local emergency services.
Use of Luxa is also subject to the data practices described in our Privacy Policy.
Website Use
You agree to use this website only for lawful purposes and in accordance with applicable laws and regulations.
Product Information
We strive to provide accurate product descriptions and information; however, we do not guarantee that all content is complete, current, or error-free.
Pricing
Digital Products
Digital products, including downloadable workbooks, assessments, audio reflections, and other digital resources, are provided for personal, noncommercial use unless otherwise stated.
Purchasing a digital product grants the purchaser a limited, nonexclusive, nontransferable license to access and use the purchased materials for personal purposes. Ownership of the underlying intellectual property remains with Temptaste' Lux Apothecary or its respective rights holders.
Digital products may not be redistributed, resold, reproduced for commercial purposes, or shared publicly without prior written permission.
Refund eligibility is governed by our Returns & Refunds Policy and applicable law.
Luxa Privé Membership & Subscriptions
Luxa Privé is a subscription-based membership offering access to exclusive wellness resources, reflections, and member experiences.
Membership is billed at the subscription price displayed during checkout, currently $29 per month, unless a different promotional or founding-member rate is expressly offered.
Subscriptions renew automatically at the applicable billing interval until canceled.
Members may cancel future renewals through their account settings or by contacting us through our Contact page. Cancellation takes effect at the end of the current paid billing period, and access generally remains available until that period ends.
Payments already processed are nonrefundable except where required by applicable law or expressly stated in our refund policy.
Any changes to subscription pricing or material membership terms will be communicated as required by applicable law.
Intellectual Property
All content, branding, logos, images, text, and designs on this website are the property of Temptaste Lux Apothecary and may not be copied or reproduced without permission.
Limitation of Liability
To the fullest extent permitted by applicable law, Temptaste' Lux Apothecary shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, digital resources, memberships, or AI-powered services.
We do not guarantee that our website or digital services will be uninterrupted, error-free, or available at all times.
Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or limited, or restricts any consumer rights provided under applicable law.
Modifications
Modifications to Terms of Service
Temptaste' Lux Apothecary may update these Terms of Service periodically to reflect changes in our services, business practices, or applicable legal requirements.
Updated terms will be posted on our website with a revised effective date. Where required by applicable law, we will provide advance notice of material changes or obtain additional consent.
Changes to Luxa Privé subscription pricing, billing, or other material membership terms will be communicated in accordance with applicable law.
Continued use of our website or services after updated terms take effect may constitute acceptance of those changes, to the extent permitted by applicable law.
Wellness Disclaimer
Temptaste' Lux Apothecary and Luxa provide psychology-informed wellness resources, educational content, guided reflections, and experiences designed to encourage self-awareness, personal growth, and intentional living.
Educational and Wellness Purposes
All content, digital products, assessments, audio reflections, membership resources, and wellness experiences are provided for general educational and personal development purposes only.
Our services are not intended to diagnose, treat, cure, or prevent any medical or mental health condition.
Not Professional Healthcare or Therapy
Although our founder holds a master's degree in counseling psychology, Temptaste' Lux Apothecary and Luxa do not provide licensed psychological services, psychotherapy, medical treatment, or individualized mental health care.
Our resources are not substitutes for advice, diagnosis, or treatment from a qualified healthcare or mental health professional.
AI-Powered Wellness Concierge
Luxa is an AI-powered virtual concierge offering general wellness information, reflective prompts, and assistance with our services.
AI-generated responses may contain inaccuracies and should not be relied upon for medical, psychological, legal, or other professional decisions.
Luxa is not a crisis intervention or emergency service. If you are experiencing an emergency, contact emergency services or an appropriate qualified professional.
Personal Responsibility
Individual experiences and outcomes vary. Visitors and customers are encouraged to use their own judgment when engaging with our content and seek professional guidance when appropriate.
By accessing our website, digital resources, memberships, or AI-powered services, you acknowledge the educational and wellness-focused nature of these offerings.
Candle Care & Safety
Our candles are hand-poured to enhance your self-care and evening rituals.
For the safest and most enjoyable experience:
Before Lighting
Trim the wick to approximately 1/4 inch before each burn.
Place the candle on a stable, heat-resistant surface.
Keep away from drafts, curtains, and flammable materials.
While Burning
Never leave a burning candle unattended.
Keep away from children and pets.
Do not burn for more than 4 hours at a time.
After Use
Allow the candle to cool completely before handling.
Discontinue use when approximately 1/2 inch of wax remains.
Temptaste Lux Apothecary is not responsible for improper use of candle products.
Enjoy responsibly and create a safe, relaxing atmosphere.